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Moonpay FAQ

MoonPay is a financial technology company that builds payment infrastructure for crypto. Providing our users with fiat on-ramping of ERC-20 digital assets. 

Giving you a seamless experience for converting between fiat currencies and cryptocurrencies using a credit card. 

Transaction times

Transaction times depend on the network and chain you choose. If you’ve been waiting longer than expected for your transaction to be completed, click the transaction tracker link you received in your email order confirmation or click on the transaction in the Trade History to see the tracker.

Transaction Verification fail

Usually, transaction verification fails are caused by the lack of sufficient documentation or if the transaction was declined by your bank.

Transaction Tracking

You can track your transaction by accessing your confirmation email, sent to the email address linked to your account.

Verification requirements

KYC verification is required for transactions over $300, this is in addition to the Centralex KYC requirements.

Moonpay verification requires

  • Proof of Identity
  • Residential verification
  • Proof of address
  • Source of income
  • Payment method

If you have any questions or queries, feel free to hop over to the Moonpay FAQ or contact our customer support department.

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